How to file a weekly claim
Use this guide to file your weekly claim for benefits from the Unemployment Insurance Program. You must file every week so we can decide if you are eligible for money.
Note: Frances Online is updated regularly. The screens you see online may look slightly different from the screenshots in this guide. You can use the “next” and “previous” buttons to move between screens and update your answers without losing your information. Selecting “cancel” will erase your progress.
On this page:
Step 1
Go to the Frances Online Claimant Portal
- Go directly to frances.oregon.gov/claimant
- Enter your email address (username) and password and select “Log in.”
Step 2
On your home screen, look for the “Ready to File” message for the week you want to file a claim. Select “File Now”.
Step 3
Read the instructions. It is important that you give correct and honest answers.
- For each screen, select “Next” when you are ready to continue.
Step 4
Answer the questions about any job offers or separations.
- This includes if you quit, were fired, or were suspended.
Step 5
Answer the questions about being able and willing to work.
Step 6
When you answer “yes” to the question about looking for work, you will need to give more information about the direct contacts you made.
- Direct contact means asking about work or applying for jobs in the way employers want, such as by email, phone call, online application, or in person.
- Note: Most people are required to look for work and report their work search efforts.
- Depending on your situation, you may not have to list work-search activities.
Step 7
You need to list the employer’s name, your potential job title, the location, the date of the contact, how you contacted the employer, and the results.
Step 8
Add any additional work-search activities you did, such as looking through job announcements, updating a resume, or attending WorkSource Oregon training.
- Include the date of the activity and a description.
Step 9
Report any earnings for the week.
- This may include work you did (but have not yet been paid for) and vacation or holiday pay.
Step 10
We want to make sure you receive important information that we mail.
- Check to make sure your mailing address is correct.
Step 11
Review the information you provided before checking the box to confirm the information is accurate.
- Select “Submit” to finish your weekly claim.
Step 12
Repeat these steps each week so we can decide if you are eligible for benefits.
Frequently Asked Questions
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Can I use the Weekly Claim Line to file?
The weekly claim phone line is available 24 hours a day, seven days a week. This line is automated, meaning you don’t have to wait for a live representative to answer.
After dialing the toll-free number, you can press a number to answer the weekly claim questions in your preferred language. Press 1 for English. Press 2 for Spanish. Press 3 for Russian. Press 4 for Vietnamese. Press 5 for Cantonese.
Toll free: 800-982-8920
TTY Relay Service: 711 www.SprintRelay.com
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I’m stuck on work-search activities in my weekly claim. What do I do?
Most people need to look for work to be eligible for weekly benefits from the Unemployment Insurance Program.
Actively looking for work means completing at least five work-search activities per week. You must make direct contact with employers for at least two of the five work-seeking activities. Making direct contact with employers means asking about work or applying for jobs in the way the employer wants. You can make more than two direct contacts each week.
When filing a weekly claim in Frances Online, you will be asked to list your direct contacts on the “Direct Contacts” Screen. You need to provide the employer’s name, the job title of the position, the location, the contact date, how you contacted the employer, and the outcome of the contact.
You will be asked to list your other work-seeking activities on the “Work-Search Activities” screen. This can include activities like updating a resume or reviewing job sites.
You will get an error message if you answer “Yes” to the question about looking for work and do not list enough appropriate work-search activities and the required details. You can go back and change “Yes” to “No” if you did not complete the required work-seeking activities.
Some people, including those in a closed union or in special programs, do not have to look for work to be eligible for benefits. If that applies to you, answer “Yes” and you will not see the Work Search screen on your weekly claim.
You can learn more about the program’s requirements by reading the Unemployment Insurance Claimant Handbook.