Unemployment Insurance benefits are now live in Frances Online! The first thing UI customers with an active claim need to do is create a Frances Online account at frances.oregon.gov. After creating an account, you can submit your weekly claims using Frances Online! Learn more at unemployment.oregon.gov/frances. 

Home Overpayments

Overpayment Waivers

Unemployment insurance benefits play a vital role in helping people stay in their homes and keeping communities strong. However, if someone receives benefits when they were not eligible, they may have to pay the money back. This is called an overpayment. For many, receiving an overpayment notice can add stress to an already difficult time in people’s lives. If you received an overpayment notice and repayment would be a financial hardship, we encourage you to request an overpayment waiver.

On this page:

A wooden pedestrian bridge crosses a stream in Selmac Lake Park near Selma.

State UI Overpayment Waiver

Oregon legislation allows you an opportunity to request a waiver of any non-fraud overpayment of Unemployment Insurance benefits and Extended Benefits if it is determined that paying us back would cause you financial hardship. This waiver only applies to the following programs:

  • Unemployment Insurance
  • Extended Benefits (EB)
  • Pandemic Emergency Unemployment Compensation (PEUC)
  • Federal Pandemic Unemployment Compensation (FPUC)
  • Pandemic Unemployment Assistance (PUA)
  • Lost Wages Assistance (LWA)
  • Mixed Earners Unemployment Compensation (MEUC)

Waiver Request Submission Instructions

Download and fill out a copy of Oregon Employment Department’s Request for Overpayment Waiver. There are three ways to submit your state overpayment waiver form:

  • Send an email with the completed document to UIOverpayments@employ.oregon.gov with the subject line “Waiver Request.”
  • Fax the completed document to 503-947-1811 with a cover page that includes “ATTN: BPC Waiver Requests.”
  • Mail the completed document to BPC Overpayment Waivers 875 Union St. NE Salem, OR 97311.

If you need help, please call us at 503-947-1995.