IMPORTANT UPDATE: On March 4, Frances Online will replace the Online Claim System. This means there will be temporary customer service interruptions starting as early as 5 p.m. on Tuesday, Feb. 27.  Phone and online support will also be unavailable Feb. 28 through March 1. Learn more at

Have your hours been cut, or have you lost your job?

If you have lost your job or had your hours reduced, you may qualify for unemployment benefits to partly replace your lost earnings.

This is not a type of public assistance or public charge. Anyone authorized to work in the U.S. may be eligible.

Colorful flags line a pedestrian bridge over the Deschutes River in the Old Mill District of Bend.

A mailing error while sending the tax form 1099-G for 2023 means some individuals may have not received a tax form 1099-G at all, and others may have received an extra form not belonging to them. Learn more about what happened and what you can do if you are affected.

Call volumes are currently higher than normal. If you have trouble getting through by phone, please use the Online Claim System, the automated Weekly Claim Line at 800-982-8920, or use the Contact Us form to send us questions and information.

Learn How to Apply for Unemployment Insurance

Learn about how to apply for unemployment insurance and what documents and information you will need. Then start your application online in our Online Claim System.

How Do I File?

Frances Online

We are migrating Unemployment Insurance (UI) benefits to Frances Online on Monday, March 4. You must file a new UI claim by 5 p.m. on Tuesday, February 27. The last day to file a weekly UI claim for the week of February 18-24 is 5 p.m. on Wednesday, February 28. 

Learn about other customer service impacts

Report Unemployment Insurance Fraud

If you have information about unemployment insurance fraud, please complete our fraud referral at the link below or call 503-947-1995 or 1-877-668-3204. We review all tips that we receive, regardless of how much information you provide. The more details you can give when reporting unemployment insurance fraud, the more it will help us investigate.

Report Unemployment Insurance Fraud


After you send us your claim for unemployment insurance, we will review it to determine your eligibility. At times, we might have only a few follow-up questions for you, and at other times, your claim might be complex or have issues that require us to do a thorough review known as adjudication.

This page provides more information about situations that might cause us to thoroughly investigate your claim or even to deny or reduce benefits, as well as your options for appealing an administrative decision we make.

About the Adjudication Process

Get Help Looking for Work

For help looking for a job or retraining for a different industry, use WorkSource Oregon services in your area. Most people are required to register for employment services after filing an initial application for benefits. If you live in Oregon or near Oregon but regularly commute to work in Oregon, you will need to register in iMatchSkills and then meet with WorkSource Oregon staff one on one (online or in person) to complete a reemployment orientation.

Get Help Looking for Work

Get Connected with Other Helpful Resources

The Oregon Employment Department and other organizations offer a variety of resources for workers, employers and other Oregon residents.



Are you an employer or business owner looking for information? Visit the Employment Department’s Employer website for specific information about reporting requirements, contributions, and programs like Work Share, which can help you avoid layoffs.