UPDATE ON OREGON WILDFIRES

As a result of the wildfires and high winds, we are closely monitoring the air quality at all of our offices. As conditions change, we may need to temporarily close some contact centers. We also have many employees who are evacuating their homes, or preparing to evacuate themselves or family members.

This will cause delays in service for claimants, primarily those with PUA claims, and those trying to reach us at our main UI contact line (1-877-345-3484). We apologize for the delay. Please know that we are doing our best to respond to the situation. We are working to make sure there is little effect on claimants, while also making the health and safety of our employees a priority.

Have you been impacted by the wildfires? This information can help:

• WILDFIRES FAQ: Visit our Wildfires FAQ to find out about steps to take to make sure you don’t miss a payment, information about Disaster Unemployment Assistance, and more.
• DISASTER UNEMPLOYMENT ASSISTANCE (DUA): If your employment was directly affected by the Oregon wildfires, you may qualify for Disaster Unemployment Assistance (DUA). Visit our Disaster Unemployment Assistance (DUA) page to learn more about the program.
  • NOTE: If you already receive any kind of unemployment benefits, you will not be eligible for DUA.

• ELECTRONIC PAYMENT: If you evacuated or think you may need to, let us know as soon as you can so we can issue you a new ReliaCard or set up direct deposit. Visit our Contact Us form, and under How Can We Help? select “I evacuated due to the fires, and I need help on my claim”
  • IMPORTANT: Make sure to let us know if any of your contact information has changed
• CHANGE OF ADDRESS: If you’ve been impacted by the fires, log in to the Online Claims System to change your address. Since we sometimes send important notices by mail, we recommend changing your address even if you already use direct deposit or a ReliaCard.
• FILING CLAIMS: File your weekly claims using the Online Claims System as soon as you can. If you can’t file your weekly claim within a week (by Saturday), you will be able to backdate your claim. However, please be aware that this will likely cause a delay in processing and payment.