New Phone hours – Call us from 9 a.m. to 4 p.m. Tuesday-Friday. We are temporarily closing phones on Mondays to work on claims and reduce delays.  You can also send a message from your Frances Online account or use our Contact Us form.

Partners

We are grateful to our community partners for helping us reach every Oregonian who may be eligible for unemployment benefits. Please use the outreach materials below to let the communities you serve know about unemployment benefits and how to file a claim so that they can receive any benefits they are eligible for as soon as possible.

Help for filing a claim is available. There are several ways to contact us, and we offer help in different languages and in different ways to meet each person's needs.

Frances Online Partner Toolkit

We've launched a new online system for Unemployment Insurance (UI) benefits, called Frances Online. You can help us make sure Oregonians have a smooth experience as we switch systems, and most importantly: that they don’t experience a delay in benefits. Please use the materials below to help spread the word.

Frances Online Resources Page: unemployment.oregon.gov/frances

What’s Changing for Claimants Flyer (PDF) - English and Spanish

Frances Online Partner Toolkit (Microsoft Word) - English and Spanish

Outreach materials for download

The Unemployment Insurance Claimant Handbook is available in English, Spanish, Russian, Vietnamese, Korean, Simplified Chinese, Traditional Chinese, Lao, Somali, AmharicArabic, and Farsi.

An audio version of the handbook is on Apple Podcasts, YouTube, Spotify, and other podcast services.

The "File for Unemployment Insurance" flyer is available in English, Spanish, Russian, Vietnamese, Simplified Chinese, Traditional Chinese, and Arabic.

The "Did You Lose Your Job?" flyer is available in English, Spanish, Russian, Vietnamese, Korean, Simplified Chinese, Traditional Chinese, Lao, Somali, Amharic, Arabic, and Farsi.

A checklist is in English, Spanish, Russian, Vietnamese, Korean, Simplified Chinese, Traditional Chinese, Lao, Somali, Amharic, Arabic, and Farsi.