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Submit a Ticket Using OED’s NEW Contact Us Form

The Oregon Employment Department has created a NEW, improved ticketing system to gather inquiries related to unemployment benefits. Submit a ticket if you have questions about your claim or need help from a specialist.

You can also submit a ticket to:

  • Upload documents like Proof of Authorization to Work, or providing missing information

  • Request a hearing or file an appeal

  • Ask questions about unemployment benefits and your business

Click the button below or go directly to to submit a ticket.

Email Updates

To sign up for COVID-19 updates from the Oregon Employment Department, please enter your email address below.

Checking on a Claim

The best way to check on your claim is by logging into our Online Claim System.

It is taking us a minimum of two weeks to process regular Unemployment Insurance (UI) claims and Pandemic Unemployment Assistance (PUA) initial claims.

If it has been fewer than two weeks since you applied for UI or PUA, please do NOT contact us yet. We are processing your initial claim. Contacting us before the minimum processing time has passed will not help you get benefits faster. Instead, it slows down our ability to process claims for everyone.

If it has been more than two weeks since you submitted your initial claim and you have not heard from us, please fill out the Contact Us form and a specialist will reach out to help you.