Checking on a Claim
The best way to check on your claim is by logging into our Online Claim System.
It is taking us a minimum of four weeks to process regular unemployment insurance (UI) claims, and a minimum of six weeks to process Pandemic Unemployment Assistance (PUA) claims.
If it has been fewer than four weeks since you applied for UI or six weeks since you applied for PUA, please do not contact us yet. We are processing your application. Contacting us before the minimum processing time has passed will not help you get benefits faster. It actually slows down our ability to process claims for everyone.
For Pandemic Unemployment Assistance (PUA) benefits, if it has been six weeks or more since you submitted your initial claim and you have not heard from us, please call us at:
Toll free: 1-833-410-1004
If you'd like to have a look at the Claimant Handbook you can view it here.
Contact Us Form
If you emailed an Oregon Employment Department inbox since the pandemic started, we want to let you know that we have closed those down. We received over 280,000 emails, and were not able to get back to people as we wanted. We want to be able to actually respond to you, so we’ve created the Contact Us form below. If you sent an email to an Oregon Employment Department inbox before and still need help, please fill out this form.
If you got a letter from us asking for proof of authorization to work, the quickest way for us to process that is if you submit it here. Pick the "Worker authorization documentation" option and upload your document(s).
Before contacting us, please read through our Frequently Asked Questions. They are updated weekly and may answer your question.
If you are self-employed and are contacting us to report updated "gross earnings" and to request a higher weekly benefit payment, the place to do that is on the PUA Updated Gross Earnings page.