IMPORTANT UPDATE: On March 4, Frances Online will replace the Online Claim System. This means there will be temporary customer service interruptions starting as early as 5 p.m. on Tuesday, Feb. 27.  Phone and online support will also be unavailable Feb. 28 through March 1. Learn more at unemployment.oregon.gov/frances

Verify Your Identity to Receive Unemployment Insurance Benefits

Verifying your identity is a necessary step before you can receive unemployment insurance benefits, and it helps to prevent identity theft.

The Oregon Employment Department works hard to prevent fraud and identity theft to protect workers and businesses. You can read more about how the agency fights fraud and how to protect yourself and others at Protect Yourself from Fraud.

You have options on how to verify your identity. The method you choose to verify your identity will not affect your eligibility to receive benefits.

St. Johns Bridge rises above and Willamette River at twilight in Portland.

WorkSource Oregon

After completing your initial application for unemployment benefits, you will need to meet with a trained professional from WorkSource Oregon in person or online. You will need to provide identification documents so this person can verify your identity and help you develop a plan for your career goals.

Use the WorkSource Oregon website to find a WorkSource Oregon center near you.

If you need help in a language other than English, you can verify your identity with WorkSource Oregon. Call the WorkSource Oregon Language Access Line at 833-685-0845.

Questions?

If you would like additional help with verifying your identity, there are several options to request help on our Ways to Contact Us page.

Ways to Contact Us