How to Verify Your Identity In-Person at a U.S. Post Office

You can verify your identity at a U.S. Postal Service Post Office near you. This is sometimes referred to as in-person proofing. If you verify your identity at a USPS Post Office, you still need to complete your orientation appointment with a WorkSource Oregon reemployment specialist. 

You must complete in-person identity verification to be eligible for benefits. 

You must have a Frances Online account before you can verify your identity at a Post Office. Read this guide for help creating a Frances Online account.

We make regular updates to Frances Online, so the screens you see may look a little different from the images shown here.

On this page:

Identification document options

USPS accepts these forms of identification: 

  • State-issued driver’s license 
  • State-issued identification card 
  • U.S. armed forces or Uniformed Services identification card (requires proof of address) 
  • U.S. passport (requires proof of address) 

If you don’t have these forms of identification, visit a WorkSource Oregon location to verify your identity in person. 

USPS has more information about acceptable forms of identification on its website. The sign-up process will provide a list of USPS Post Offices near you where you can verify your identity.

Step-by-step instructions

Step 1

  • Log into Frances Online and select "I Want To...".
A Frances Online screen with the "I Want To ..." tab highlighted.

Step 2

  • In the "Verify My Identity" panel, select "Verify My Identity In-Person at a Post Office".
A Frances Online screen with the "Verify My Identity In-Person at a Post Office" link highlighted.

Step 3

  • Read the information on the page. You can print it out for reference. 
A Frances Online screen with information about verifying your identity at the post office.
  • Select “Submit” to create a message with a link to sign up. The message will appear in your Frances Online Messages inbox. 
An example of a Frances Online confirmation screen.
  • To go to the message, select “OK” to return to your Home screen.

Step 4

  • Select the "I Want To..." tab. In the "Messages" panel, select “View Messages”.
A Frances Online screen with the "Send or View Message" link highlighted.

Step 5

  • Read the "Sign up to verify your identity at a USPS Post Office" message.
A Frances Online screen with the "Sign up to verify your Identity at a USPS Post Office" message link highlighted.

Step 6

  • Click on “In-Person Post Office Verification” link in the message. The link will take you to an external website hosted by the Department of Labor. 
A Frances Online message with the “In-Person Post Office Verification” link highlighted.

Step 7

  • Read the important information and select “I understand” to provide your information on the U.S. Department of Labor site. 
An example of the welcome screen of the U.S. Department of Labor website.

Step 8

  • Select the “In-person proofing – Post Office” option and select “Next”. 
A screen of the U.S. Department of Labor website.
  • You may see additional options to verify your identity depending on your situation. 

Step 9

  • Fill out the required information and select “Submit” to continue.
A form to fill out on the U.S. Department of Labor website.
  • Make sure to enter your name and address exactly as they appear on your identity document (ID). 
  • Make sure to provide your correct email address. 
  • This screen has the information you will use to verify your identity.
An example of what will be provided to take to a U.S. Post Office.
  • You will also receive an email with this information. 
  • Show the barcode to the Post Office clerk when you verify your identity. 
  • You can print or save this page. 
    • The list of Post Offices is based on the address of your identity document.
    • If your address is incorrect, select “Update Address”. 
  • Select “Find Nearby Location” to find Post Offices near another address. 

Step 10

  • Check your email account for an email with the subject line “Verify your identity for your Oregon Unemployment Claim”.
    • Make sure to check your spam folder. 

Step 11

  • Please read the email carefully. 
  • The email will have:
    • A barcode you must show the USPS employee. 
    • A list of USPS Post Offices near you that provide identity verification.

Step 12

  • Go to a nearby Post Office on the list with the required identity documents and the barcode. 
    • USPS employees may be able to scan the barcode from your smartphone screen. 
    • You have seven days to complete this task before the barcode expires. 
    • If the barcode expires, repeat the previous steps to get a new email and barcode.
    • The due date to use the barcode at a Post Office is separate from the due date to complete identity verification.

Step 13

  • The Post Office will not provide any documentation to you about identity verification. The results will be sent to the Oregon Employment Department.
  • USPS employees cannot answer any questions about unemployment insurance.
  • Services in languages other than English may not be available at a USPS Post Office.

Step 14

  • After the Post Office reviews your identity documents, the Oregon Employment Department will send you updates about your claim for benefits.

Important tips

  • We may require you to verify your identity by completing tasks in Frances Online at other times during your claim. This is separate from in-person identification. Both may be required. 
  • You may be asked to verify your identity in-person after you have received benefits. Not completing this task by the due date may delay or stop your benefits. 
  • If the due date has passed, complete your in-person identity verification as soon as possible. You will be able to file weekly claims again and receive benefits if otherwise eligible. 
  • If you have trouble verifying your identity at a Post Office and live in Oregon or in a bordering area, you can visit any WorkSource Oregon location to verify your identity in person. If you are required to complete a Reemployment Services Eligibility Assessment, or RESEA, you can do it at the same time.