Because of the holiday, our hours are different than our normal hours. Learn more on the home page

Unemployment Insurance benefits are now live in Frances Online!

Frances Online, the new, easy-to-use online system for Unemployment Insurance (UI) benefits is live! Modern and mobile-friendly, you can now do a lot more things online through self-serve features. The first thing claimants need to do is create a Frances Online account For useful tips, “how-to” guides, videos, and more, go to our Frances Online resources page.

In observance of Martin Luther King Jr. Day, the Unemployment Insurance program will not accept inbound calls on Monday, Jan. 20, and Tuesday, Jan. 21. Phones will reopen at 9 a.m. on Wednesday, Jan. 22.  

WorkSource Oregon centers will be closed on Monday, Jan. 20, but will be open on Tuesday, Jan. 21. 

Because of the holiday, benefits may be delayed by one day, and claimants may not be able to see their claims online until Wednesday, Jan. 22.   

You can use Frances Online to file an initial application for benefits or a weekly claim. You can call the automated Weekly Claim Line at 800-982-8920 to file a weekly claim. You can use Contact Us to send us questions.   

Thank you.    

We will mail you your Form 1099-G for the previous year’s benefits by Jan. 31. 

After forms have been mailed, you can view and print out your 1099-G in Frances Online. This is the easiest and fastest way to view or print your 1099-G Form. 

After you log in to Frances Online:

  •  On your Home page, select “I Want To…”

  •  In the Letters panel, select “View Letters.”

  •  Look for a letter called “1099-G.”

To keep your information safe, we do not email 1099-G forms. They are mailed to the address we have on file. You can always view, download, or print your 1099-G in Frances Online.

Learn How to Apply for Unemployment Insurance

Learn about how to apply for unemployment insurance and what documents and information you will need. Then start your application in Frances Online.

How Do I File?

Frances Online

Unemployment Insurance benefits are now live in Frances Online! The first thing UI customers with an active claim need to do is create a Frances Online account at frances.oregon.gov. After creating an account, you can submit your weekly claims using Frances Online!

Learn more

Status messages

You can log into Frances Online to see what is happening with your claim for benefits from the Unemployment Insurance Program.

There are several steps your claim will move through. The status message will tell you what is happening with your claim and if you need to take action.

Learn more

Verify Your Identity

The Oregon Employment Department works hard to prevent fraud and identity theft to protect workers and businesses. We verify your identity so you can get your unemployment benefits quickly. You can read more about how the agency fights fraud and how to protect yourself and others

You can verify your identity at a U.S. Postal Service Post Office near you.

Verify Your Identity

Report Unemployment Insurance Fraud

If you have information about unemployment insurance fraud, please complete our fraud referral at the link below or call 503-947-1995 or 1-877-668-3204. We review all tips that we receive, regardless of how much information you provide. The more details you can give when reporting unemployment insurance fraud, the more it will help us investigate.

Report Unemployment Insurance Fraud

Adjudication

After you send us your claim for unemployment insurance, we will review it to determine your eligibility. At times, we might have only a few follow-up questions for you, and at other times, your claim might be complex or have issues that require us to do a thorough review known as adjudication.

This page provides more information about situations that might cause us to thoroughly investigate your claim or even to deny or reduce benefits, as well as your options for appealing an administrative decision we make.

About the Adjudication Process

Get Help Looking for Work

For help looking for a job or retraining for a different industry, use WorkSource Oregon services in your area. Most people are required to register for employment services after filing an initial application for benefits. If you live in Oregon or near Oregon but regularly commute to work in Oregon, you will need to register in iMatchSkills and then meet with WorkSource Oregon staff one on one (online or in person) to complete a reemployment orientation.

Get Help Looking for Work

Get Connected with Other Helpful Resources

The Oregon Employment Department and other organizations offer a variety of resources for workers, employers and other Oregon residents.

Resources

Employers

Are you an employer or business owner looking for information? Visit the Employment Department’s Employer website for specific information about reporting requirements, contributions, and programs like Work Share, which can help you avoid layoffs.

Employers