How to reset your password
Follow this guide if you do not remember your password or the email address you use to log in.
Note: Frances Online is a new system for getting benefits from the Unemployment Insurance Program. We are making regular updates to the system, so the screens you see may look a little different from the images in this guide.
On this page:
Step 1
Go to the Frances Online Claimant Portal
- Go directly to frances.oregon.gov/claimant
- Enter your email address (username) and password and select “Log in.”
Step 2
Type your username and select “Submit”.
- If you do not remember your username, select “Forgot your username” and go to Step 4.
Step 3
If the username you entered matches our records, we will send a link to your email address to reset the password.
- If you do not have access to your email address, send us a message through Contact Us at unemployment.oregon.gov/contact. UI claimants can call 877-345-3484.
Step 4
You can also recover your username, which is the email address you use to log in.
- For UI claimants, you will need to provide your Social Security Number and an email address linked to the account.
Step 5
We will send an email with your username to the email address you have previously provided.
- If you cannot recover your username, send us a message through Contact Us at unemployment.oregon.gov/contact. UI claimants can call 877-345-3484.
