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Expired Claims and When to File a New Claim

If you filed a new claim after your claim expired and are seeing a delay in payments, don't worry. We may need to manually adjust your claim before we can continue paying. This MAY take up to six weeks to complete.We are starting with the oldest of the newly filed claims first, which are claims filed for the week of March 14.

You do NOT need to call us if you are in this situation. We know that any delay in receiving benefits is a hardship and we are working as quickly as we can to get everyone paid.

We know that unemployment insurance benefits are an essential lifeline -- especially during difficult times. There is a lot of new and complex information that continually changes, so we have created clear and concise guidelines to help YOU navigate the system.

The instructions below explain when to file a new claim and when to continue filing on your existing claim.

Regular unemployment insurance (UI) claims expire after 52 weeks. That means you cannot claim any more weeks of benefits after your claim has expired even if there is a positive balance in your account.

The information below covers a broad range of situations and your unique circumstances may be an exception to our general guidance. If you still have questions, please reach out through our Contact Us form.

Expired Claims flow chart. If you are on UI or PEUC and your claim is expired, you need to file a new claim. If you are on PUA, continue to claim weekly and do not file a new claim.

When to FILE A NEW CLAIM:

  • File a new claim after your Regular Unemployment Insurance (Regular UI) claim expires —even if you have PEUC benefits remaining.

  • File a new claim when you receive a notification in the Online Claims System.

If you do not file a new claim after your benefits have expired, your benefits will stop. If you are eligible for a new claim, you will continue filing weekly on the new claim. If you are not eligible for a new claim, you will be moved back to your old claim and will receive benefits under PEUC. If you did not work in 2020, report your wages as “zero.”

If you qualify for benefits under a new claim, you can file using the Online Claims System or by calling 1-877-345-3484. (Be prepared for long wait times.) Learn more about how to file a claim here.

When to CONTINUE FILING under your existing claim:

  • Continue filing on your existing claim if your claim is still active, meaning your claim has NOT expired. This is true for Regular UI, PEUC, and PUA claims -- even if you have a zero balance (exhausted benefits) on your claim.

  • Continue filing on your existing claim if you have an expired Pandemic Unemployment Assistance (PUA) claim. This will allow us to pay you more quickly when we receive guidance from USDOL. If we can determine if you are eligible for benefits under the new benefit programs now, you won’t have to wait later. You can ignore the instructions to file a new PUA claim if you received an automated letter in the mail telling you to file a new PUA claim.

If you are unsure which program you are supposed to file under, just continue to file under your existing claim and reach out to us through our Contact Us form.